Return & Refund Policy

At Umah Mish, we want you to love your purchase. If something isn't right, we offer a straightforward return and exchange process within a 3-day window from the date of delivery.

Return Window

You may request a return or exchange within 3 days of receiving your order. Requests made after this window cannot be accepted.

Conditions for Return

To be eligible for a return or exchange, items must be:

Unused and unworn
In original condition, with all tags attached
In their original packaging
Free of any perfume, makeup, or wear marks

How to Request a Return

Contact us within 3 days of delivery via WhatsApp or email with your order number and reason for return.
Our team will review your request and confirm eligibility.
Once approved, arrange the item to be sent back to us in its original condition.
After inspection, we'll process your exchange or refund.

Exchanges

If you'd like a different size or product, we're happy to arrange an exchange of equal value, subject to availability.

Refunds

As all orders are placed via Cash on Delivery, approved refunds are processed via bank transfer once the returned item has been received and inspected. Please have your bank account details ready when your return is approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos (and an unboxing video, if available) so we can arrange a free replacement or resolve the issue promptly.